Our Withdrawal & Refund Policy
The minimum amount you can withdraw from your bank is INR 250 whereas the maximum amount is INR 2,00,000. For the successful withdrawal request, it is a must to provide bank details, personal information, and KYC documents which are mandatory before you place your first withdrawal request.
KYC verification includes the following:
PAN and address proof of an Individual
Bank account details should match with the KYC uploaded documents. In case they do not match, we ask for the same KYC associated with a bank account or any other possibilities.
Note: You can place another withdrawal money request only after the successful process of the first request.
Approval on your withdrawal request is mostly done within 2-3 working days from our end. Then the request will be forwarded to the cash disbursement process to get it into your Bank Account. You are eligible to process and withdraw your winning amount only.
Amount requested for withdrawal will only be credited to your bank account within 24-48 working hours.
NO TDS will be applicable for the lesser amount you withdraw. 31.2% of TDS is only applicable when the withdrawal of the winning amount exceeds 10,000 INR. Also, You can get a TDS certificate, if eligible as per the conditions. Once the TDS amount has been debited from the account, we will provide the TDS certificate only after the end of the following financial quarter.
A transaction, once requested and confirmed, is purposed for the final process and no cancellation is permissible. However, if one demands cancellation with Lions11, Lions11 at its sole discretion, if convinced with the valid reason, then it is a must for the user to send a written request to the Lions11 team from the registered mail address for withdrawal cancellation having at least 48 hours in advance.